Privacy Policy

1.Warranty Period

2.Warranty Activation

Warranty Period will auto-activate from the delivery date of the unit, as recorded by the shipping carrier's documentation indicating purchaser's delivery acceptance.

3.Warranty Limitations

• Warranty will not cover any labor costs and/or storage fees.
• Warranty is non-transferable and only applies to the original purchaser.
• In the instance of a defective part being delivered, DRIVECORE LLC's obligation is limited to repairing or replacing the part/components covered under this warranty.
• If replacement of a part is required and a replacement part is not available, DRIVECORE LLC reserves the right to refund the customer the cost of replacement parts value, not to exceed the original purchase price.
• DRIVECORE LLC, at its sole discretion, may opt to replace the original defective part with another used functional assembly of like kind with mileage equal to or greater than that of the original unit.
• Replacement of any component, transmission, or engine covered under this warranty will be considered a repair and will not change the length of time or terms of the initial warranty.
• All warranty claims must be submitted within the warranty period along with the original invoice copy.

4.Warranty Exclusions

• Any and all claims or damage resulting from: failure to maintain proper coolant, fluid, refrigerant, or lubrication levels; overheating of any type; abuse; negligence; freezing; personal damages; fire; flood; vandalism; theft; collision; acts of God; competition or racing; usage not approved by the vehicle manufacturer; improper load capacity; improper towing; usage of contaminated fluids, coolants, or lubricants; misuse; road conditions; riots; or acts of war are not covered.
• Labor costs, accommodation or storage fees, incidental or consequential damages such as physical injuries, property damages, medical expenses, telephone or rental charges, lost wages or earnings, freight, shipping, or towing of a vehicle, or anything associated in the way of per diem expenses are not covered under this warranty.
• Any and all commercial, for-hire use, sporting, or competitive use is not covered.
• Breakdowns caused by mechanical alterations not meeting manufacturer's specifications are not covered.
• Factory recalls or resultant breakdowns are not covered.
• Costs associated with obtaining repair estimates or work performed to determine repair costs are not covered.
• Breakdowns caused by excessive wear and tear for the year and mileage of the vehicle are not covered.
• Breakdowns occurring under another warranty are not covered.
• Breakdowns covered by manufacturer warranties, recalls, insurance policies, or legal settlements are not covered.
• Leaking gaskets or seals are not covered.
• Failures due to non-replaced seals, gaskets, filters, or uncleaned transmission coolant lines are not covered.
• Transmission relearning, resetting, flashing, or electronic valve body replacement is not covered.
• External switches/sensors on transmissions are not covered.
• External appearance (dirt, oil, rust, etc.) of parts is not covered.
• Claims occurring outside the United States are not covered.
• Claims initiated outside the warranty period are not covered.
• Continued operation of the vehicle after a claim is initiated voids the warranty.
• Improper installation by a non-ASE Certified mechanic or non-Licensed Automotive Repair Facility (LARF) voids the warranty.

5.Warranty Claim

All warranty claims must be filed within the warranty period and include:

• Diagnostic print-out from an LARF or ASE-certified mechanic.
• Installation invoice & receipts showing Recommended Installation/Replacement Procedures followed within 30 days of warranty activation.
• Email full name, contact information, paperwork, and photocopies of receipts to info@drivecore.com. A DRIVECORE LLC representative will contact you within 24–48 business hours (excluding holidays).

Delivery acceptance is required for claims. Parts refused at delivery incur a 25% handling/restocking fee + shipping charges. Defective parts must be made available for inspection upon request.

6.Cancellation, Return, and Refund

• All returns/cancellations require prior authorization.
• Cancellations after order processing incur a 25% handling/restocking fee.
• Cancellations after shipping incur a 25% fee + shipping charges.
• Incorrectly ordered/canceled parts are the customer's responsibility (25% fee + shipping).
• No refunds for engines/transmissions not returned in original condition (excluding shipping damage verified by DRIVECORE LLC).
• Damaged/incorrect parts must be noted as "DAMAGED" on the delivery receipt and reported via email/phone within 3 business days. Do not return parts without an RMA.
• Defective parts may be replaced or refunded at DRIVECORE LLC's discretion. Refunds require return of the defective part within the warranty period.
• Return shipping is the purchaser's responsibility. Provide a tracking number. Returns must be sent within 7 business days of authorization. Refunds issued after inspection.
• No labor costs or storage fees are covered.

7.Maintenance Requirements

• Proof of adherence to manufacturer-recommended maintenance is required for claims.
• Records must include: date, purchaser's name, signature, service facility details, mileage, VIN, payment proof, and services performed.
• Handwritten records are not accepted.

8.SMS Terms & Conditions

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